Frequently Asked Questions
Everything you need to know about our premium artisanal teas and snacks.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavors, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in the original airtight tin or a sealed glass jar.
Do you ship internationally?
Yes, we ship our tea collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on tea or snacks once they have been opened. If your order arrived damaged or incorrect, please contact us within 7 days for a replacement.
Are your tea gardens organic and sustainable?
We work directly with small-batch farmers who prioritize traditional, sustainable harvesting methods. While not all are certified organic, many follow natural farming practices without the use of synthetic pesticides.
How long does it take for my order to process?
Orders are typically processed and shipped within 1-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Can I include a gift message with my order?
Absolutely. During the checkout process, you can select the 'Gift' option to include a personalized printed message. We do not include pricing information on packing slips for gift orders.