Returns & Exchanges

Due to the perishable nature of our premium tea leaves and artisanal snacks, we cannot accept returns on food items; however, your satisfaction is our priority. If your order arrives damaged or incorrect, please contact us within 7 days of delivery for a full replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, carefully examine your tea canisters and vacuum-sealed packaging for any signs of transit damage or compromised seals.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping box, including the mailing label, to help us expedite your claim.

• 3.
  Contact Our Team

  Send an email to support@tecompany.com with your order number and the attached photos within one week of receiving your package.

• 4.
  Receive Resolution

  Once reviewed, we will issue a replacement shipment or provide a digital gift card for the full value of the affected items.